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2ndry printing

Posted: Mon Sep 09, 2019 12:38 pm
by jehlers04
Good morning,

We are on the cloud and ever since being on the cloud we have had some minor issues. One is regarding billing a 2ndry. When we go to bill a 2ndry we actually have to delete the primary payment before we can bill. I do not see how this can be efficient. I have worked on a lot of systems and have never had to remove a payment to bill the 2ndry. If we do not do this it will not let us print a 2ndry claim. Do you have another way to print the 2ndry claim by any chance?

Have a wonderful day.


Re: 2ndry printing

Posted: Tue Sep 10, 2019 9:00 am
by Gavin Walker
I am guessing either the charge was paid in full or the corresponding adjustment, deductible, or co-pay amount was entered incorrectly. That is NOT the correct procedure to bill secondary claims in Medisoft.