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Secondary carrier not showing up on Primary carrier claim

Posted: Thu Nov 15, 2018 3:49 pm
by ALI
Hi
How can I get the secondary carrier to show up on a claim I am sending to a primary carrier?

for example: I'm sending a claim to Medicare and the secondary carrier should be listed in box 9D of the claim....

TIA!
Ali

Re: Secondary carrier not showing up on Primary carrier claim

Posted: Fri Nov 16, 2018 9:10 am
by Gavin Walker
Hi Ali, first make sure if the primary insurance carrier has type = Medicare then on the secondary Insurance Carrier -> EDI/Eligibility tab the EDI Extra 1/Medigap field must contain a Y.

Otherwise, if the primary insurance type is not Medicare then it should print.

Also, if there is anything in the secondary insurance carrier's plan name field, that prints instead of the insurance carrier name. You might make sure there is not a blank space or something odd on this field.

Re: Secondary carrier not showing up on Primary carrier claim

Posted: Fri Nov 16, 2018 8:54 pm
by ALI
Thanks Gavin, I'll give it a whirl!