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Hi,

We do have a scenario like below

1/20/2018 – 90834 - Amount $200.00
10/24/2018 – COMMPAY: -61.36
7/31/2018 – COMMPAY: -62.31
7/31/2018 – COMMADJ: -137.69
7/31/2018 – TB: 61.36

In this case it computes the payment of 127.67 (61.36+62.31) and shows negative balance for the service line. TB is configured as Insurance Takeback Adjustment.

How can we correct this? We have been posting the payments using RM.

Thanks
Rajendra Prasad

The confusing part is it looks like the take back occurred before the payment. I am guessing you need to adjust off the $61.36 payment amount since the insurance took it back. If it is more complex than this, then I think you'll need to work one-on-one with a Medisoft trainer on this.