PATIENT SIGNATURE ON FILE
Posted: Thu Feb 08, 2018 3:03 pm
We recently had an insurance company deny our claim because the patient signature on file field 12 & 13 was blank but the date was filled in. in looking all of our claims print this way. I believe it used to say "signature on file" in both of those field and now do not populate. We have the patient signature on fill box check as well as assignment of benefits yet all claims print this way when printing to paper claim. Is there something else we need to do to make this happen as I believe it used to print correctly and I am not sure when it quite doing this.