We have a small number of secondary insurance companies' claims that Medicare does not electronically forward to them. I guess they are small outfits that do not have the capability for some reason. Just for clarification, the Medicare EOB for these patients show that the claim is not forwarded to any secondary insurance.
Some of these insurance companies are also unable to receive an electronic claim from our office that we send through Mega Easy. We are forced to drop to paper and mail to secondary along with a paper Medicare EOB. What a hassle.
Recently, one of our secondaries informed us that if we complete the "EDI Extra 1 / Medigap" field under the EDI/Eligibility tab with a particular 5 digit number (in this case, it was 55000), this will inform Medicare of a secondary insurance and they will automatically forward it to the secondary. Sure enough, on a most recent Medicare EOB, it showed that Medicare was forwarding the claim automatically to the secondary insurance.
For the other insurance companies that I have this issue with, do they also have this capability? Do I have to call each one, or does the 55000 input solve this problem? Was wondering what other people are doing? I get tired of mailing out paper claims, especially when we are doing repeat billings.