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Unable to access revenue management reports

Posted: Mon Mar 27, 2017 5:43 pm
by shaafeyecenter
When trying to access revenue management reports, I receive an error stating "file reports.exe not found". Why am I unable to open?

Re: Unable to access revenue management reports

Posted: Tue Mar 28, 2017 9:00 am
by Gavin Walker
More than likely your anti-virus quarantined the file. You can configure your anti-virus not to scan \Medisoft\Bin and then re-install the latest service pack for your version of Medisoft. Be sure to run the Revenue Management Check for Updates after doing the install.

Re: Unable to access revenue management reports

Posted: Tue Mar 28, 2017 10:33 am
by shaafeyecenter
How do I configure the anti-virus to not scan Medisoft?

Re: Unable to access revenue management reports

Posted: Tue Mar 28, 2017 1:23 pm
by Gavin Walker
That depends on which anti-virus you are using. Some of them can't be configured. If yours can't be configured, then switch to Windows Defender or something else.

Re: Unable to access revenue management reports

Posted: Wed Jan 24, 2018 2:12 pm
by shaafeyecenter
I have uninstalled our anti virus program completely and I am still getting the same error. What step should I try next?

Re: Unable to access revenue management reports

Posted: Thu Jan 25, 2018 11:42 pm
by Gavin Walker
Then reinstall your version of Medisoft.