Unable to access revenue management reports

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shaafeyecenter
Posts: 11
Joined: Wed Jul 23, 2014 4:13 pm

Unable to access revenue management reports

Post by shaafeyecenter » Mon Mar 27, 2017 5:43 pm

When trying to access revenue management reports, I receive an error stating "file reports.exe not found". Why am I unable to open?

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Gavin Walker
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Joined: Wed Apr 04, 2007 10:11 pm
Location: Springfield, MO
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Re: Unable to access revenue management reports

Post by Gavin Walker » Tue Mar 28, 2017 9:00 am

More than likely your anti-virus quarantined the file. You can configure your anti-virus not to scan \Medisoft\Bin and then re-install the latest service pack for your version of Medisoft. Be sure to run the Revenue Management Check for Updates after doing the install.
Gavin Walker
Walker Tek Solutions, LLC
866-890-6777
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shaafeyecenter
Posts: 11
Joined: Wed Jul 23, 2014 4:13 pm

Re: Unable to access revenue management reports

Post by shaafeyecenter » Tue Mar 28, 2017 10:33 am

How do I configure the anti-virus to not scan Medisoft?

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Gavin Walker
Posts: 4204
Joined: Wed Apr 04, 2007 10:11 pm
Location: Springfield, MO
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Re: Unable to access revenue management reports

Post by Gavin Walker » Tue Mar 28, 2017 1:23 pm

That depends on which anti-virus you are using. Some of them can't be configured. If yours can't be configured, then switch to Windows Defender or something else.

shaafeyecenter
Posts: 11
Joined: Wed Jul 23, 2014 4:13 pm

Re: Unable to access revenue management reports

Post by shaafeyecenter » Wed Jan 24, 2018 2:12 pm

I have uninstalled our anti virus program completely and I am still getting the same error. What step should I try next?

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Gavin Walker
Posts: 4204
Joined: Wed Apr 04, 2007 10:11 pm
Location: Springfield, MO
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Re: Unable to access revenue management reports

Post by Gavin Walker » Thu Jan 25, 2018 11:42 pm

Then reinstall your version of Medisoft.

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