Free Medisoft Support & Other - Courtesy Support Resource

For prospective & existing Walker Tek Solutions' clients. (Remember me for upgrades ~ Gavin)
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PostPosted: Mon Mar 27, 2017 5:43 pm 
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Joined: Wed Jul 23, 2014 4:13 pm
Posts: 11
When trying to access revenue management reports, I receive an error stating "file reports.exe not found". Why am I unable to open?


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PostPosted: Tue Mar 28, 2017 9:00 am 
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Joined: Wed Apr 04, 2007 10:11 pm
Posts: 4128
Location: Springfield, MO
More than likely your anti-virus quarantined the file. You can configure your anti-virus not to scan \Medisoft\Bin and then re-install the latest service pack for your version of Medisoft. Be sure to run the Revenue Management Check for Updates after doing the install.

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Gavin Walker
Walker Tek Solutions, LLC
417-890-6777


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PostPosted: Tue Mar 28, 2017 10:33 am 
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Joined: Wed Jul 23, 2014 4:13 pm
Posts: 11
How do I configure the anti-virus to not scan Medisoft?


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PostPosted: Tue Mar 28, 2017 1:23 pm 
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Joined: Wed Apr 04, 2007 10:11 pm
Posts: 4128
Location: Springfield, MO
That depends on which anti-virus you are using. Some of them can't be configured. If yours can't be configured, then switch to Windows Defender or something else.


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PostPosted: Wed Jan 24, 2018 2:12 pm 
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Joined: Wed Jul 23, 2014 4:13 pm
Posts: 11
I have uninstalled our anti virus program completely and I am still getting the same error. What step should I try next?


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PostPosted: Thu Jan 25, 2018 11:42 pm 
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Joined: Wed Apr 04, 2007 10:11 pm
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Location: Springfield, MO
Then reinstall your version of Medisoft.


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