Free Medisoft Support & Other - Courtesy Support Resource

For prospective & existing Walker Tek Solutions' clients. (Remember me for upgrades ~ Gavin)
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PostPosted: Wed Feb 22, 2017 10:54 am 
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Joined: Fri Sep 23, 2016 10:01 am
Posts: 8
I need HELP!!! I have a continuous problem with filing Medicare as a secondary (Aetna-primary; Medicare-secondary). I can file it and send it but Medicare claims they NEVER receive the claim and/or never get the primary insurance processing information. I have contacted Sunrize (who we use for MediSoft support) and feel like I'm getting no where. I know I can not submit paper claims to Medicare with the primary EOB...so does anyone have any guidance on this topic?

TIA


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PostPosted: Wed Feb 22, 2017 12:19 pm 
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Joined: Wed Apr 04, 2007 10:11 pm
Posts: 4003
Location: Springfield, MO
Are you using Revenue Management to submit you claims in ANSI 5010 format?

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Gavin Walker
Walker Tek Solutions, LLC
417-890-6777


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PostPosted: Wed Feb 22, 2017 12:58 pm 
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Joined: Fri Sep 23, 2016 10:01 am
Posts: 8
yes we are


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PostPosted: Wed Feb 22, 2017 2:44 pm 
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Joined: Wed Apr 04, 2007 10:11 pm
Posts: 4003
Location: Springfield, MO
On the Process Claims window in Revenue Management go to Select -> Pri. & Sec. -> Ready to Send to select both primary and secondary claims to submit on your next batch.


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