Free Medisoft Support & Other - Courtesy Support Resource

For prospective & existing Walker Tek Solutions' clients. (Remember me for upgrades ~ Gavin)
It is currently Thu Jan 18, 2018 6:39 am

All times are UTC-05:00




Post new topic  Reply to topic  [ 16 posts ]  Go to page 1 2 Next
Author Message
PostPosted: Thu Nov 10, 2016 2:19 pm 
Offline

Joined: Fri Jun 13, 2014 4:40 pm
Posts: 15
New ICD 10 codes that went into effect October 1, 2016 are being flagged as an invalid diagnosis code when I am trying to bill. I tried updating Revenue Management and Claims Editor. I have most recent versions of each. Still, new ICD 10 codes , such as E10.3291 or H35.3121 are reported as invalid codes. Am I missing something? Help :o


Top
   
PostPosted: Thu Nov 10, 2016 4:40 pm 
Offline

Joined: Fri Mar 11, 2011 6:59 pm
Posts: 221
Claims Editor is not updated to reflect the newest codes as of 10/1 so even though they fail in RM, you can still submit those claims.

_________________
Steven Zats
Medical Billing Professionals


Top
   
PostPosted: Thu Nov 10, 2016 7:53 pm 
Offline
User avatar

Joined: Wed Apr 04, 2007 10:11 pm
Posts: 4003
Location: Springfield, MO
eMDs has not pushed out the update yet. Was told the data supplier - Intrinsic was trying to put the screws on eMDs to switch to their cloud product which will make everything more expensive. eMDs finally has the data they need, so they are scrambling to update all of their products. Encoder Pro and Codes on Disk are other products that need to be updated.

_________________
Gavin Walker
Walker Tek Solutions, LLC
417-890-6777


Top
   
PostPosted: Thu Dec 08, 2016 1:31 pm 
Offline

Joined: Thu Jul 07, 2016 1:51 pm
Posts: 1
Hello, Is there any update on this? On 12/8/16 we are still having this problem. We can work around it by still sending the claims, but an increasing number of claims must be overridden :(


Top
   
PostPosted: Fri Dec 09, 2016 2:56 pm 
Offline
User avatar

Joined: Wed Apr 04, 2007 10:11 pm
Posts: 4003
Location: Springfield, MO
We are still waiting on this. :(


Top
   
PostPosted: Mon Mar 20, 2017 7:52 pm 
Offline

Joined: Sun Sep 11, 2011 4:58 pm
Posts: 9
Gavin Walker wrote:We are still waiting on this. :(
IS there any update in this issue. please let me know. Thanks


Top
   
PostPosted: Tue Mar 21, 2017 10:18 am 
Offline
User avatar

Joined: Wed Apr 04, 2007 10:11 pm
Posts: 4003
Location: Springfield, MO
No update yet. It will come as a Revenue Management update when it finally happens.


Top
   
PostPosted: Thu Mar 23, 2017 5:15 pm 
Offline
User avatar

Joined: Wed Apr 04, 2007 10:11 pm
Posts: 4003
Location: Springfield, MO
If you can't wait for eMDs to provide the solution for FREE, then we have an option to fix this for $150. Private message me if you want it.


Top
   
PostPosted: Mon Oct 09, 2017 11:52 pm 
Offline
User avatar

Joined: Wed Apr 04, 2007 10:11 pm
Posts: 4003
Location: Springfield, MO
A new build of the NCCI Claim Edits for Revenue Management has been published and is available for download (Date stamp 10/5/2017). Contains all the current (Q1 2018) MCD/Medicare edits, CCI edits, Global Periods, and diagnosis codes validation (ICD-10 only, ICD-9 has been removed) from CMS. The CPT codes have not been updated because eMDs has not yet secured a contract with Ingenix/Optum.

To get this you want to run the Claims Editor Update for Revenue Management.


Top
   
PostPosted: Tue Oct 10, 2017 6:34 am 
Offline

Joined: Fri Mar 11, 2011 6:59 pm
Posts: 221
I received an error that the Claims Editor Database could not be found on my system and to reinstall. I have had no problems in the past running the Claims Editor Check. How do I reinstall the Claims Editor Database?

Thanks,
Steve

_________________
Steven Zats
Medical Billing Professionals


Top
   
PostPosted: Tue Oct 10, 2017 7:51 am 
Offline
User avatar

Joined: Wed Apr 04, 2007 10:11 pm
Posts: 4003
Location: Springfield, MO
Hey yeah, I'm getting that too. Hold off on this update until I figure out what is going on.


Top
   
PostPosted: Wed Oct 11, 2017 9:13 am 
Offline
User avatar

Joined: Wed Apr 04, 2007 10:11 pm
Posts: 4003
Location: Springfield, MO
Here are the steps to resolve "Software Not Found" error when applying this update:

1. Download the CCUpdateLoader.exe file from: http://www.medisoft.com/RMPatches/CCUpd ... Loader.exe

2. After downloading the CCUpdateLoader.exe file from the Medisoft website, browse to where you downloaded the file on your computer and move it into the “RCM” folder on your computer. The RCM folder is where the Revenue Management software is installed on your computer and is typically located immediately under the Medisoft installation folder (C:\Medisoft\BIN\RCM).

3. Close out of all Medisoft, Office Hours, and Revenue Management windows.

4. After moving the CCUpdateLoader.exe file into the RCM folder, double-click the CCUpdateLoader.exe file to run it. Wait a minute or so as it applies the fix to the “software not found error.”

5. When the fix is finished applying, the RM claims editor update screen will appear, prompting you to check for updates to your claims editor. Click “Next.”

6. It will see an update is available; click “Next” to begin downloading the update and, when complete, click “Next” to install the update. Click “Finish” when everything is completed.

7. Launch RM from inside Medisoft. A dialogue box will appear saying new policy edits database dated for 10/5/2017 are available and need to be installed. Ensure all users on your network are not actively using RM nor have the RM program opened; if they do, have them close and exit RM on all computers. Click “Yes” to continue with the new policy edits update.

8. Another dialogue box will appear confirming you are ready to install the new claims editor update. Click “OK” to begin the update process. This may take several minutes to complete; please be patient and wait for a confirmation message saying the claim edits update is complete.

9. After receiving the confirmation message saying the claim edits update is complete, launch RM again from inside Medisoft. Your new 2018 claim edits are now properly installed and ready for use. Take a few minutes to update your claims editor configuration settings by going to “Configure” > “Preferences” > “Claims Editor” inside RM and going through the setup wizard to configure your updated claim edits.

_________________
Gavin Walker
Walker Tek Solutions, LLC
417-890-6777


Top
   
PostPosted: Sat Oct 14, 2017 5:14 am 
Offline

Joined: Fri Mar 11, 2011 6:59 pm
Posts: 221
Dumb question...I ran this on my desktop....and then went to my domain controller to run it, but when I got into RM there was no dialogue box to install the claims editor update. I assume once I ran it from my desktop, since my data is tied to my Medidata folder on my DC, that the installation from my desktop covered not only my desktop but also all servers on my network, right?

Thanks,
Steve

_________________
Steven Zats
Medical Billing Professionals


Top
   
PostPosted: Mon Oct 16, 2017 8:24 am 
Offline
User avatar

Joined: Wed Apr 04, 2007 10:11 pm
Posts: 4003
Location: Springfield, MO
You have to run this on each Revenue Management database. Once you have done this, then you are good to go and it is not necessary to install Claims Editor Update from each machine.


Top
   
PostPosted: Thu Oct 19, 2017 12:17 am 
Offline

Joined: Tue Apr 21, 2015 10:21 am
Posts: 33
Now when I run Check Claims, the Revenue Management - Claims menu goes blank & Revenue Management has encountered a problem window pops up, this is the error under More Information:
The development team was automatically notified of this problem. If you need immediate assistance, contact your vendor or eMDs support at (855) 675-8326.

The following information about the error was automatically captured:

• a screenshot was taken of the desktop at:
C:\MEDISOFT\BIN\RCM\RevenueManager.exe.UnhandledException.png
• an event was written to the application log
• details were written to a text log at:
C:\MEDISOFT\BIN\RCM\RevenueManager.exe.UnhandledExceptionLog.txt


Detailed error information follows:

Date and Time: 10/19/2017 9:53:52 AM
Machine Name: DELLLAPTOP17
IP Address: fe80::6d69:af4a:b4d:63bd%15:9999-0000000
Current User: DELLLAPTOP17\HerrickDell17

What should I do???


Last edited by SalJim71 on Tue Oct 24, 2017 9:25 am, edited 3 times in total.

Top
   
Display posts from previous:  Sort by  
Post new topic  Reply to topic  [ 16 posts ]  Go to page 1 2 Next

All times are UTC-05:00


Who is online

Users browsing this forum: No registered users and 4 guests


You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot post attachments in this forum

Jump to:  
cron
Powered by phpBB® Forum Software © phpBB Limited