Revenue Managment Error(s)

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nathanburgess
Posts: 17
Joined: Mon Mar 31, 2014 6:47 pm

Revenue Managment Error(s)

Post by nathanburgess » Tue Jun 14, 2016 2:48 pm

On one of our systems when we go to update it gives an error 1 code. An error occurred while trying update claims editor database. Unable to determined the installed version. The specified file could not be found.

Also we cannot seem to get it working on any station. Seems to hang up after posting a few patients. The same station we can not update gets this when running Revenue Manager. You click continue or quit but even if you hit continue the error keeps poping up.

see the end of this message for details on invoking
just-in-time (JIT) debugging instead of this dialog box.

************** Exception Text **************
System.IO.FileLoadException: Could not load file or assembly 'MS19, Version=1.0.0.0, Culture=neutral, PublicKeyToken=null' or one of its dependencies. Operation did not complete successfully because the file contains a virus. (Exception from HRESULT: 0x800700E1)
File name: 'MS19, Version=1.0.0.0, Culture=neutral, PublicKeyToken=null' ---> System.Runtime.InteropServices.COMException (0x800700E1): Operation did not complete successfully because the file contains a virus. (Exception from HRESULT: 0x800700E1)
at RevenueManager.MainForm.MainForm_Load(Object sender, EventArgs e)
at System.EventHandler.Invoke(Object sender, EventArgs e)
at System.Windows.Forms.Form.OnLoad(EventArgs e)
at System.Windows.Forms.Form.OnCreateControl()
at System.Windows.Forms.Control.CreateControl(Boolean fIgnoreVisible)
at System.Windows.Forms.Control.CreateControl()
at System.Windows.Forms.Control.WmShowWindow(Message& m)
at System.Windows.Forms.Control.WndProc(Message& m)
at System.Windows.Forms.ScrollableControl.WndProc(Message& m)
at System.Windows.Forms.ContainerControl.WndProc(Message& m)
at System.Windows.Forms.Form.WmShowWindow(Message& m)
at System.Windows.Forms.Form.WndProc(Message& m)
at DevExpress.XtraEditors.XtraForm.WndProc(Message& msg)
at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)




************** Loaded Assemblies **************
mscorlib
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.5485 (Win7SP1GDR.050727-5400)
CodeBase: file:///C:/Windows/Microsoft.NET/Framework/v2.0.50727/mscorlib.dll
----------------------------------------
RevenueManager
Assembly Version: 3.1914.15293.382
Win32 Version: 3.1914.15293.382
CodeBase: file:///C:/Medisoft/BIN/RCM/RevenueManager.exe
----------------------------------------
Microsoft.VisualBasic
Assembly Version: 8.0.0.0
Win32 Version: 8.0.50727.5483 (Win7SP1GDR.050727-5400)
CodeBase: file:///C:/Windows/assembly/GAC_MSIL/Microsoft.VisualBasic/8.0.0.0__b03f5f7f11d50a3a/Microsoft.VisualBasic.dll
----------------------------------------
System
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.8686 (QFE.050727-8600)
CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System/2.0.0.0__b77a5c561934e089/System.dll
----------------------------------------
System.Windows.Forms
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.5491 (Win7SP1GDR.050727-5400)
CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System.Windows.Forms/2.0.0.0__b77a5c561934e089/System.Windows.Forms.dll
----------------------------------------
System.Drawing
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.5495 (Win7SP1GDR.050727-5400)
CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System.Drawing/2.0.0.0__b03f5f7f11d50a3a/System.Drawing.dll
----------------------------------------
System.Runtime.Remoting
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.5488 (Win7SP1GDR.050727-5400)
CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System.Runtime.Remoting/2.0.0.0__b77a5c561934e089/System.Runtime.Remoting.dll
----------------------------------------
DevExpress.Utils.v8.1
Assembly Version: 8.1.2.0
Win32 Version: 8.1.2.0
CodeBase: file:///C:/Medisoft/BIN/RCM/DevExpress.Utils.v8.1.DLL
----------------------------------------
CLibrary
Assembly Version: 1.0.0.0
Win32 Version: 1.0.0.0
CodeBase: file:///C:/Medisoft/BIN/RCM/CLibrary.DLL
----------------------------------------
DevExpress.Data.v8.1
Assembly Version: 8.1.2.0
Win32 Version: 8.1.2.0
CodeBase: file:///C:/Medisoft/BIN/RCM/DevExpress.Data.v8.1.DLL
----------------------------------------
DevExpress.XtraBars.v8.1
Assembly Version: 8.1.2.0
Win32 Version: 8.1.2.0
CodeBase: file:///C:/Medisoft/BIN/RCM/DevExpress.XtraBars.v8.1.DLL
----------------------------------------
DevExpress.XtraEditors.v8.1
Assembly Version: 8.1.2.0
Win32 Version: 8.1.2.0
CodeBase: file:///C:/Medisoft/BIN/RCM/DevExpress.XtraEditors.v8.1.DLL
----------------------------------------
System.Xml
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.5494 (Win7SP1GDR.050727-5400)
CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System.Xml/2.0.0.0__b77a5c561934e089/System.Xml.dll
----------------------------------------
CMLibrary
Assembly Version: 1.0.0.0
Win32 Version: 1.0.0.0
CodeBase: file:///C:/Medisoft/BIN/RCM/CMLibrary.DLL
----------------------------------------
PMS
Assembly Version: 1.0.0.0
Win32 Version: 1.0.0.0
CodeBase: file:///C:/Medisoft/BIN/RCM/PMS.DLL
----------------------------------------
System.Web
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.5491 (Win7SP1GDR.050727-5400)
CodeBase: file:///C:/Windows/assembly/GAC_32/System.Web/2.0.0.0__b03f5f7f11d50a3a/System.Web.dll
----------------------------------------
ErrHandler
Assembly Version: 4.1.3574.17895
Win32 Version: 4.1.3574.17895
CodeBase: file:///C:/Medisoft/BIN/RCM/ErrHandler.DLL
----------------------------------------
Xceed.Zip
Assembly Version: 3.7.8312.9580
Win32 Version: 3.7.8312.9580
CodeBase: file:///C:/Medisoft/BIN/RCM/Xceed.Zip.DLL
----------------------------------------
Xceed.Ftp
Assembly Version: 3.7.8312.9580
Win32 Version: 3.7.8312.9580
CodeBase: file:///C:/Medisoft/BIN/RCM/Xceed.Ftp.DLL
----------------------------------------
Xceed.Tar
Assembly Version: 3.7.8312.9580
Win32 Version: 3.7.8312.9580
CodeBase: file:///C:/Medisoft/BIN/RCM/Xceed.Tar.DLL
----------------------------------------
Xceed.GZip
Assembly Version: 3.7.8312.9580
Win32 Version: 3.7.8312.9580
CodeBase: file:///C:/Medisoft/BIN/RCM/Xceed.GZip.DLL
----------------------------------------
RCMLicense
Assembly Version: 1.0.0.0
Win32 Version: 1.0.0.0
CodeBase: file:///C:/Medisoft/BIN/RCM/RCMLicense.DLL
----------------------------------------
Csla
Assembly Version: 2.1.0.0
Win32 Version: 1.0.0.0
CodeBase: file:///C:/Medisoft/BIN/RCM/Csla.DLL
----------------------------------------
Advantage.Data.Provider
Assembly Version: 11.10.2.1
Win32 Version: 11.10.2.1
CodeBase: file:///C:/Medisoft/BIN/RCM/Advantage.Data.Provider.DLL
----------------------------------------
System.Data
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.5483 (Win7SP1GDR.050727-5400)
CodeBase: file:///C:/Windows/assembly/GAC_32/System.Data/2.0.0.0__b77a5c561934e089/System.Data.dll
----------------------------------------
System.Transactions
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.5483 (Win7SP1GDR.050727-5400)
CodeBase: file:///C:/Windows/assembly/GAC_32/System.Transactions/2.0.0.0__b77a5c561934e089/System.Transactions.dll
----------------------------------------
LY11Data
Assembly Version: 4.1.0.0
Win32 Version: 4.1.0.0
CodeBase: file:///C:/Medisoft/BIN/RCM/LY11Data.DLL
----------------------------------------
PMSData
Assembly Version: 4.1.0.0
Win32 Version: 4.1.0.0
CodeBase: file:///C:/Medisoft/BIN/RCM/PMSData.DLL
----------------------------------------
MS17Data
Assembly Version: 1.0.0.0
Win32 Version: 1.0.0.0
CodeBase: file:///C:/Medisoft/BIN/RCM/MS17Data.DLL
----------------------------------------
LY14
Assembly Version: 1.0.0.0
Win32 Version: 1.0.0.0
CodeBase: file:///C:/Medisoft/BIN/RCM/LY14.DLL
----------------------------------------
LY11
Assembly Version: 4.1.0.0
Win32 Version: 4.1.0.0
CodeBase: file:///C:/Medisoft/BIN/RCM/LY11.DLL
----------------------------------------

************** JIT Debugging **************
To enable just-in-time (JIT) debugging, the .config file for this
application or computer (machine.config) must have the
jitDebugging value set in the system.windows.forms section.
The application must also be compiled with debugging
enabled.

For example:

<configuration>
<system.windows.forms jitDebugging="true" />
</configuration>

When JIT debugging is enabled, any unhandled exception
will be sent to the JIT debugger registered on the computer
rather than be handled by this dialog box.

User avatar
Gavin Walker
Posts: 4625
Joined: Wed Apr 04, 2007 10:11 pm
Location: Springfield, MO
Contact:

Re: Revenue Managment Error(s)

Post by Gavin Walker » Tue Jun 14, 2016 3:18 pm

Hi Nathan, it looks like your anti-virus is interfering with Revenue Management. See if this topic helps you:
http://medtechsys.net/forum/viewtopic.php?f=3&t=3714
Gavin Walker
Walker Tek Solutions, LLC
417-890-6777 x0
fax: 417-763-6386

nathanburgess
Posts: 17
Joined: Mon Mar 31, 2014 6:47 pm

Re: Revenue Managment Error(s)

Post by nathanburgess » Tue Jun 14, 2016 7:58 pm

Thought of that disabled virus software. But I am going to double check again and create exclusions for the medisoft folder.

Andrew
Posts: 153
Joined: Tue Mar 19, 2013 3:24 pm
Location: Springfield, MO
Contact:

Re: Revenue Managment Error(s)

Post by Andrew » Wed Jun 15, 2016 11:40 am

This error is also stating that the MS19.dll in your C:\Medisoft\BIN\RCM folder is already gone. So you need to check your quarantine for that file as well. If your AV does not have a quarantine you may need to reinstall Medisoft. You can also try updating it to see if that helps.
Andrew Analla
Support Team
MedTech Medical Management Systems
3058 S Delaware Ave
Springfield, MO 65804
Ph: 417.890.6777 | Fax: 417.890.6788

nathanburgess
Posts: 17
Joined: Mon Mar 31, 2014 6:47 pm

Re: Revenue Managment Error(s)

Post by nathanburgess » Wed Jun 15, 2016 1:51 pm

I keep running the update and Revenue Management does not recognize that it is up-to-date. I am going to reinstall medisoft and see what happens.

nathanburgess
Posts: 17
Joined: Mon Mar 31, 2014 6:47 pm

Re: Revenue Managment Error(s)

Post by nathanburgess » Wed Jun 15, 2016 3:42 pm

Everything is working. Thanks for the input. It did end up being primarily and issue with the anti-virus.

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