Revenue Manager Crashing

drk · Post by **drk** » Tue Jun 02, 2015 1:02 pm

This started happening after the last update to RM on our v19 Network Pro version: We are unable to split claims cleanly - When I try to split a claim, RM crashes. When I restart RM, there is a new claim with NO transactions in it and the old claim is intact.

I am not able to get around this. Anyone else seen this? Is there a fix???

Post by **Gavin Walker** » Tue Jun 02, 2015 1:19 pm

I'll pass this error along to McKesson. In the meantime have you tried doing the split claims function in Claims Management instead of Revenue Management? I know it is less convenient.

drk · Post by **drk** » Mon Jun 08, 2015 8:36 am

Thanks Gavin, that is exactly what I am being forced to do now. I do have backups but am *really* afraid that the database is somehow corrupt and a big disaster is waiting round the corner.

drk · Post by **drk** » Thu Jul 09, 2015 3:39 pm

Is anyone else experiencing this?