Converted data balances

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frontdesk
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Joined: Wed Mar 18, 2015 11:53 am

Converted data balances

Post by frontdesk » Fri Mar 20, 2015 4:19 pm

When using a converted data case in our system, (a returning patient for instance) the balance may show zero then once data is entered it ends up with a balance that doesn't make any sense. It seems to be getting old data from a table that I do not have access too and adding it to the new account total. If I just do a balance adjustment and take it off then the balance and account totals do not line up and it results in an incorrect statement to the patient.

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Gavin Walker
Posts: 4625
Joined: Wed Apr 04, 2007 10:11 pm
Location: Springfield, MO
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Re: Converted data balances

Post by Gavin Walker » Sat Mar 28, 2015 12:18 pm

Hmm, did you try running File Maintenance and recalculate all balances?
Gavin Walker
Walker Tek Solutions, LLC
417-890-6777 x0
fax: 417-763-6386

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