General information about Medisoft
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dborders
- Posts: 89
- Joined: Mon Oct 25, 2010 7:59 pm
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by dborders » Fri Feb 06, 2015 5:51 pm
Hi Gavin,
We are trying to import data from one practice to another and weare gettting a iso 53 error and from a laptop we getting a message error cannot start utlity: error opening practice and we don't have anyone in the practice? We have never had trouble with this before Need help ASAP!
Thanks
Borders Billing
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cborders
- Posts: 33
- Joined: Wed May 21, 2008 7:38 pm
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by cborders » Sun Feb 08, 2015 8:41 pm
The MedUtils seems to be giving us major problems. At first we could log-in and select some data tables to copy but it would error out with io error 53. Then we couldn't log-in at all and would get the 'Can not start utility: error opening practice'. Now, that is all we get. But it seemed to cause other problems as well. Medisoft, all of the sudden, couldn't see the database. My IT guy finally rebuilt the ads.ini and got Medisoft back up and running. MedUtils has always worked for us in the past but now, something has gone south with it.
Thanks Gavin
Christopher
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Gavin Walker
- Posts: 4626
- Joined: Wed Apr 04, 2007 10:11 pm
- Location: Springfield, MO
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Contact:
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by Gavin Walker » Tue Feb 10, 2015 11:08 am
MediUtils is buggy and can leave the wrong indexes in place depending on the circumstances. Always run a backup prior to using and make sure you have the latest service pack for your version of Medisoft.
Gavin Walker
Walker Tek Solutions, LLC
417-890-6777 x0
fax: 417-763-6386
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dborders
- Posts: 89
- Joined: Mon Oct 25, 2010 7:59 pm
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by dborders » Tue Feb 10, 2015 11:51 am
Gavin,
we have V19 sp1 is there a new SP out there?
Thank you
Dawn
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Gavin Walker
- Posts: 4626
- Joined: Wed Apr 04, 2007 10:11 pm
- Location: Springfield, MO
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Contact:
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by Gavin Walker » Tue Feb 10, 2015 6:44 pm
No, just the hot fix which contains important fixes to the reports. I don't recall any fixes to MediUtils in that.
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dborders
- Posts: 89
- Joined: Mon Oct 25, 2010 7:59 pm
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by dborders » Tue Feb 10, 2015 7:01 pm
Do you have any other suggestions? I really don't want to have set up all these patients and insurance companies in this new practice.
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Gavin Walker
- Posts: 4626
- Joined: Wed Apr 04, 2007 10:11 pm
- Location: Springfield, MO
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Contact:
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by Gavin Walker » Tue Feb 10, 2015 7:34 pm
Create a new practice and then use the Export/Import feature of MediUtils to copy the data from one practice to another.
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cborders
- Posts: 33
- Joined: Wed May 21, 2008 7:38 pm
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by cborders » Tue Feb 10, 2015 8:40 pm
Gavin, we can't even run MedUtils right now. We get this error: 'Can not start utility: error opening practice'. (Made sure no users on & scheduler shut down)
I've tried restarting ADS. Rebooted all servers. Could ADS settings make a difference?
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Gavin Walker
- Posts: 4626
- Joined: Wed Apr 04, 2007 10:11 pm
- Location: Springfield, MO
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Contact:
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by Gavin Walker » Wed Feb 11, 2015 10:38 am
Make sure all interfaces are stopped including PlutoServer AKA McKesson MSL Mobile API Server - if you don't use Medisoft Mobile, this service can be stopped permanently and will free up one license.
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cborders
- Posts: 33
- Joined: Wed May 21, 2008 7:38 pm
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by cborders » Wed Feb 11, 2015 1:25 pm
Gavin, I don's see "McKesson MSL Mobile API" in Services. Checked both servers(Application & Database) and both PC's.
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Gavin Walker
- Posts: 4626
- Joined: Wed Apr 04, 2007 10:11 pm
- Location: Springfield, MO
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Contact:
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by Gavin Walker » Wed Feb 11, 2015 4:05 pm
Unfortunately, you will need to call in to our support on this one. You have active support with us.