????

[billing1]

when ins doesnt pay a line item but it is the pt resp how do i turn the gray (waiting for pymt) to blue making it the pt resp.

[Gavin Walker]

Enter a $0.00 insurance payment, apply it, and mark it complete.

[kem64]

Love reading your forums, great help and ideas here! thanks!
This is a great question as we have many patients that "owe" on specific codes and/or DOS. And I've tried forever to figure a way to turn those lines to a color. I tried what you suggested to turn the gray lines to blue by applying a zero amount, but it stays gray since no money is applied.?? Could it just be the way our office is set up?
Thanks!

[Gavin Walker]

It will turn to "white" when the charge is fully paid off. If the patient won't pay their bill, then you can enter and apply a bad-debt adjustment to zero out the balance.