General information about Medisoft
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billing1
- Posts: 161
- Joined: Fri Nov 18, 2011 8:03 am
- Location: texas
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by billing1 » Tue Dec 27, 2011 12:08 pm
Hi gavin i would like to know about signing up for support from you
can you tell me how much and when i call with a question or problem how long do i wait for someone to call back thanks
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billing1
- Posts: 161
- Joined: Fri Nov 18, 2011 8:03 am
- Location: texas
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by billing1 » Tue Jan 03, 2012 9:54 am
ok so i saw the contract is it 200.00 for the month no matter how many times i call and ask a question or do you charge by the hour? and if by the month if i dont call at all during the month do i lose that 200.00 thanks
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Gavin Walker
- Posts: 4626
- Joined: Wed Apr 04, 2007 10:11 pm
- Location: Springfield, MO
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Contact:
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by Gavin Walker » Tue Jan 03, 2012 9:23 pm
That is correct. Keep in mind, that does not cover training. It is support only. So if your question begins with "how do I ..." that would be a training question.
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billing1
- Posts: 161
- Joined: Fri Nov 18, 2011 8:03 am
- Location: texas
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by billing1 » Wed Jan 04, 2012 3:53 pm
but if i call and have a problem you can fix it correct
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Gavin Walker
- Posts: 4626
- Joined: Wed Apr 04, 2007 10:11 pm
- Location: Springfield, MO
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Contact:
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by Gavin Walker » Wed Jan 04, 2012 10:41 pm
We will work your problem to a resolution. Sometimes we run into a bug in the software. In that case, we provide the best work around, but we have to wait for McKesson to fix the software.
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billing1
- Posts: 161
- Joined: Fri Nov 18, 2011 8:03 am
- Location: texas
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by billing1 » Fri Jan 06, 2012 8:49 am
CAN I PAY MONTH TO MONTH TO SEE HOW THINGS GO OR DO I HAVE A CONTRACT ? AND IF I CALLED AND SAID I WAS NOT ABLE TO SEND CLAIMS WOULD THAT BE SOMETHING YOU WOULD FIX
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Gavin Walker
- Posts: 4626
- Joined: Wed Apr 04, 2007 10:11 pm
- Location: Springfield, MO
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Contact:
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by Gavin Walker » Fri Jan 06, 2012 12:24 pm
Yes, it is currently $200 for one month and we will cover your claims processing issues with support. If you are getting an error, we ask that you fax the rejection report back to us.