Phantom Users still connected to EMR

drmurphy · Post by **drmurphy** » Fri Jan 03, 2020 10:13 pm

We are all logged off, and we have rebooted all workstations. We also connect via RDP and have reset all RDP connections. We are still showing two users as being on the system.
We do procid, and they disappear for a few minutes, then reappear.
Where can I find the rogue program.
once I had a hung program stuck in my registry. I was able to find it using task manager.
If I turn off every workstation, will any rogue/hung sessions get removed from the task manager?

drmurphy · Post by **drmurphy** » Fri Jan 03, 2020 10:38 pm

Answering my own question...... I rebooted each workstation and the phantom users disappeared. I think we have to emphasize shutting down with the red "X" and shutting off workstations at the end of the day to help clear out any rogue sessions.

RandyO · Post by **RandyO** » Mon Feb 10, 2020 9:33 am

Not sure if this will help you or not..

Shows current users (real or phantom): P:\PPART\licstat.exe

Clear users (takes a moment to run, patience counts) : P:\PPART\procid.exe
Run once, wait a few moments....
does not seem to affect valid logged users
but I could be wrong.. just no complaints from running..