Intermittent crashes when loading PDF files
-
- Posts: 15
- Joined: Wed Sep 12, 2018 7:33 pm
- Location: Long Island
- Contact:
Intermittent crashes when loading PDF files
We use Medisoft Clinical locally and via remote desktop connection.
Immediately after signing on we can load a PDF image onto our screen to view a scanned report, whether that be radiology, a lab that was not sent electronically, etc.
Within about 10-15 minutes, when we try to access a PDF image, on the same patient or on another, nothing loads and the system becomes unresponsive. We have to then the whole right click, close the program, then restart it again.
Even in situations when we do not immediately load a PDF, as in when we first sign in, and wait about 10-15 minutes prior to trying to access a PDF, the system will hang.
This happens locally on our network as well as when we sign in to the server directly from our second office, via remote desktop connection.
This happens locally on Windows 7 machines (we still have two of them) and from Windows 10 machines.
The server is windows 10.
We have a situation where my IT guys say that its not the network since on the server directly, and throughout the office, when not using the EMR, we can access PDF files without a problem. It is ONLY while in clinical where we get this problem.
?????
Ob-Gyn
- Gavin Walker
- Posts: 4626
- Joined: Wed Apr 04, 2007 10:11 pm
- Location: Springfield, MO
- Contact:
Re: Intermittent crashes when loading PDF files
Walker Tek Solutions, LLC
417-890-6777 x0
fax: 417-763-6386
-
- Posts: 15
- Joined: Wed Sep 12, 2018 7:33 pm
- Location: Long Island
- Contact:
Re: Intermittent crashes when loading PDF files
Has this been your experience?
And this uses wordpad, correct?
Ob-Gyn
- Gavin Walker
- Posts: 4626
- Joined: Wed Apr 04, 2007 10:11 pm
- Location: Springfield, MO
- Contact:
Re: Intermittent crashes when loading PDF files
-
- Posts: 15
- Joined: Wed Sep 12, 2018 7:33 pm
- Location: Long Island
- Contact:
Re: Intermittent crashes when loading PDF files
Any problems with Foxit Reader that anyone is aware of?
Ob-Gyn
- Gavin Walker
- Posts: 4626
- Joined: Wed Apr 04, 2007 10:11 pm
- Location: Springfield, MO
- Contact: