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Patient Records - Please Install Medisoft First Message

Posted: Sat May 19, 2018 2:55 pm
by ptpsupport
Got a server on Medisoft 19 SP1 (v19.1.3.38) that has had no updates or anything run on it but all of a sudden when we open Medisoft Clinical Patient Records it is telling me "Please install Medisoft before trying to run Patient Records". Medisoft is working just fine but we can't open Patient Records anymore. The post below called Clinical 9.3.1 install had a similar issue but the link is removed and their comment mentioned a registry entry but no way to find out what that was. Any ideas or do you remember by chance?

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Re: Patient Records - Please Install Medisoft First Message

Posted: Tue May 22, 2018 7:10 pm
by ptpsupport
To anyone else having issues with this error, I removed some of the 30+ Windows updates that were applied to Server 2008 R2 a few days before to resolve this error message. I believe we are running Patient Records 9.5.

Re: Patient Records - Please Install Medisoft First Message

Posted: Wed May 23, 2018 7:47 am
by Gavin Walker
I am trying to remember how we solved this. Is Advantage installed on the Clinical application server? Is drive P mapped and the user can browse to it without prompting for a login?

Re: Patient Records - Please Install Medisoft First Message

Posted: Tue Nov 13, 2018 9:06 am
by Gavin Walker
Make sure User Account Control is disabled through the registry. We have a .REG file we run at our customer's sites.

Re: Patient Records - Please Install Medisoft First Message

Posted: Tue Jun 25, 2019 12:35 pm
by axolotl
Map Drive P
Reset Licenses
Stop/Stop PMSI Services
Launch Inbound DemSch and Outbound BillCode utiities

Re: Patient Records - Please Install Medisoft First Message

Posted: Thu Feb 27, 2020 12:21 am
by socorronetworks
Any other suggestions for this bug? I had a server that lost trust in the domain because of an out of sync clock. After fixing the issue all clients and the server's own application present this message.

Re: Patient Records - Please Install Medisoft First Message

Posted: Thu Feb 27, 2020 9:12 am
by Gavin Walker
Try restarting the Advantage service.