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Rx/Fill History error

Posted: Wed Mar 07, 2018 8:06 pm
by lillyeye
I used to be able to obtain a patient's Rx's through this tab. For the past several months, I am no longer able to do so. Every time I query the search, I get an error message. It was quite useful tool when a patient didn't know their meds and I could just run that search. Another thing I have noticed is that each time an Rx is written for a patient, the system seems to do an automatic fill/history search (this is new). States Rx Hub Fill History request error. And the error code is 601. How do I get this awesome tool back to working again? Patients hardly ever know their meds.

Re: Rx/Fill History error

Posted: Mon Mar 12, 2018 8:51 am
by Gavin Walker
Do you send your prescriptions electronically too? You'll probably need to work with your Medisoft Clinical support vendor to solve this issue.

Re: Rx/Fill History error

Posted: Wed Mar 14, 2018 7:51 am
by lillyeye
Yes. We do send our prescriptions electronically. Pretty sure it is through SureScripts.

Re: Rx/Fill History error

Posted: Thu Mar 15, 2018 11:44 am
by Gavin Walker
There have been a bunch of changes to pharmacies lately. You might need to do a pharmacy download.