V11 Practice Partner ePrescribing - Refill Demands Erroneously Directing to Fax

Posts related to Medisoft Clinical go here. You should consult with your Medisoft Clinical VAR if you are unsure about any configuration changes suggested here.
Post Reply
User avatar
Gavin Walker
Posts: 4204
Joined: Wed Apr 04, 2007 10:11 pm
Location: Springfield, MO
Contact:

V11 Practice Partner ePrescribing - Refill Demands Erroneously Directing to Fax

Post by Gavin Walker » Tue Nov 29, 2016 4:36 pm

Refill Demand from the drugstore may be directing to Fax. We were warned that a huge amount of Refill demands that are originating in from the Drugstore are erroneously directing to fax. eMDs in tandem with their ePrescribing associate, Surescripts, are exploring the root reason and solution of this routing problem. At this moment there is no act that needs to be taken. You should be conscious that you may see an upsurge in faxed refills.
Gavin Walker
Walker Tek Solutions, LLC
866-890-6777
417-890-6777

User avatar
Gavin Walker
Posts: 4204
Joined: Wed Apr 04, 2007 10:11 pm
Location: Springfield, MO
Contact:

Re: V11 Practice Partner ePrescribing - Refill Demands Erroneously Directing to Fax

Post by Gavin Walker » Tue Nov 29, 2016 7:41 pm

As of 5:00pm CST, Refill Demand communications have begun processing through the usual ePrescribing operation workflow. You may continue to get fax communications for refill demands while the fax backlog is emptied.

Post Reply