Status of Surescripts Transaction Servers

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Gavin Walker
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Status of Surescripts Transaction Servers

Post by Gavin Walker » Tue Feb 05, 2013 4:59 pm

Recently, McKesson’s Physician Practice Solutions Surescripts transaction servers experienced intermittent down time over several days as a result of a processing issue. In the past, McKesson’s ability to receive proactive alerts in response to server issues was limited, resulting in a delayed reaction to the recent outage event.

McKesson now has a plan in place to migrate their Surescripts servers to McKesson IT’s Drohan Data Center (DDC) in Sacramento, CA. Hosting the servers at the Drohan center will allow McKesson to respond effectively and promptly to any conditions threatening the reliability of Surescripts transactions.

While the server infrastructure in McKesson's Seattle location is solid, it lacks some of the valued features of a fully functioning and dedicated data center that the Drohan facility offers. Features McKesson will immediately leverage include a robust suite of monitors and alerts that are available as a result of this move. McKesson will immediately have access to over 30 standard server monitors addressing all key aspects of the server infrastructure including CPU, disk space and RAM utilization.

In addition to these 30 monitors, McKesson will leverage a series of custom monitors targeting anomalies presented by the Surescripts application and database components housed on the servers. To ensure high levels of application and data processing uptime, the monitor alerts drive various modes and frequencies of notifications based on key thresholds established in advance.
The McKesson teams (DDC and PPS) will triage these alerts and provide notifications you as appropriate and, if feasible, ahead of any impacts.

This server move has been planned and should be complete by March 31, 2013.
Gavin Walker
Walker Tek Solutions, LLC
417-890-6777 x0
fax: 417-763-6386

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