prw.exe has stopped working
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prw.exe has stopped working
prw.exe has stopped working
Description:
Stopped working
Problem signature:
Problem Event Name: APPCRASH
Application Name: prw.exe
Application Version: 9.5.1270.0
Application Timestamp: 4d5201ba
Fault Module Name: prw.exe
Fault Module Version: 9.5.1270.0
Fault Module Timestamp: 4d5201ba
Exception Code: c0000005
Exception Offset: 00341f40
OS Version: 6.1.7601.2.1.0.16.7
Locale ID: 1033
- Gavin Walker
- Posts: 4626
- Joined: Wed Apr 04, 2007 10:11 pm
- Location: Springfield, MO
- Contact:
Re: prw.exe has stopped working
User Account Control should be disabled on all computers.
Edit \Program files\McKesson\Practice Partner\PPUser.ini and enter this:
[ENVIRON]
SharedExeDir=Yes
I hope that helps!
Walker Tek Solutions, LLC
417-890-6777 x0
fax: 417-763-6386
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Re: prw.exe has stopped working
PMSI services are running on the db server.
UAC disabled
PPUser.ini already had SharedExeDir=Yes
If I delete the users profile from the terminal server when they get the prw.exe error, they are able to run clinical after their profile rebuilds.
I have tried adjusting the ts session settings with no different outcome.
Chris
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Re: prw.exe has stopped working
- Gavin Walker
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- Location: Springfield, MO
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Re: prw.exe has stopped working
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Re: prw.exe has stopped working
- Gavin Walker
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- Joined: Wed Apr 04, 2007 10:11 pm
- Location: Springfield, MO
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Re: prw.exe has stopped working
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Re: prw.exe has stopped working
I only get this error for users that are using terminal services (RDP). The user will run fine for an undetermined amount of time (days, weeks) then this problem crops up. It does not affect all users, only one at a time. If I create a new remote user, the new user works fine while the old user still has the error. If I delete the old user and set it back up, works fine. There seems to be not correlation between user settings and this error. I'm at a loss.
Is it a Microsoft issue or a Medisoft issue? Even knowing this would help.
- Gavin Walker
- Posts: 4626
- Joined: Wed Apr 04, 2007 10:11 pm
- Location: Springfield, MO
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Re: prw.exe has stopped working
If session printers, auto-created or redirected printers are present in a Terminal Services environment, and the total character count in all printer port names in registry key HKCU\Software\Microsoft\WindowsNT\CurrentVersion\PrinterPorts exceeds 5000 characters, prw.exe and textload.exe will terminate on a memory overflow error (or just hang on startup).
Here are the versions of Practice Partner that are affected:
9.5.1 and lower - issue resolved in the 9.5.2 Beta release
Solution:
Resolving this issue involves editing the Windows registry. PROCEED WITH CAUTION - removing the wrong keys from the registry will cause irreparable damage to the operating system. If you are unsure how to safely proceed, contact your McKesson Value Added Reseller for assistance.
1. Open the Windows registry editor - go to Start > Run, then type regedit.exe and click OK.
2. Navigate to HKEY_CURRENT_USER\Software\Microsoft\WindowsNT\CurrentVersion\PrinterPorts
3. If there are hundreds of printer port names for redirected, auto-created or session printers, determine which keys can be safely deleted
4. Change the settings in Terminal Services Configuration so sessions printers are no longer created
A. Server 2003, Server 2003R2:
- Go to Start > Administrative Tools
In Terminal Services Configuration, click on 'Connections'
Right-click on RDP-Tcp, go to Properties
Select Client Settings
Select the boxes to disable Windows printer mapping
- Go to Start > Administrative Tools > Terminal Services > Terminal Services Configuration
Under the Connections section, right-click on RDP-Tcp, select Properties
Select Client Settings
Under Redirection, check the boxes to disable Windows Printer and Default to main client printer
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Re: prw.exe has stopped working
- Gavin Walker
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- Joined: Wed Apr 04, 2007 10:11 pm
- Location: Springfield, MO
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Re: prw.exe has stopped working
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Re: prw.exe has stopped working
I think I'll be contacting Medisoft to inquire of their reseller program.
- Gavin Walker
- Posts: 4626
- Joined: Wed Apr 04, 2007 10:11 pm
- Location: Springfield, MO
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