NPI group vs individual v16 problem

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careymvigormd
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Joined: Tue Aug 24, 2010 5:32 am

NPI group vs individual v16 problem

Post by careymvigormd » Tue Aug 24, 2010 5:37 am

I have worked with Capario tech support for a week and we can not get my individual NPI to show up on 24k instead of the group NPI. Have been using Medisoft for over 10 years. Am stumped. Any suggestions? Thanks.

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Gavin Walker
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Re: NPI group vs individual v16 problem

Post by Gavin Walker » Tue Aug 24, 2010 3:54 pm

Edit the Provider Record and go to the new Provider IDs tab. Edit the "All" record and select National Provider ID and enter the individual NPI in the field next to it. Fill out ALL information on this record. If you have exceptions, such differences by insurance carriers, setup a record for each exception. Fill out ALL information on each exception record even if that data item is going to be the same as your "All" record. Delete out any records that are going to be the same as your "All" record since they are not really exceptions. Press CTRL-Del to delete all rows and start over if that will be easier.
Gavin Walker
Walker Tek Solutions, LLC
417-890-6777 x0
fax: 417-763-6386

careymvigormd
Posts: 6
Joined: Tue Aug 24, 2010 5:32 am

Re: NPI group vs individual v16 problem

Post by careymvigormd » Wed Aug 25, 2010 4:03 pm

Hi
Thanks for the quick reply; however, this is only a half fix. The claim went through OK electronically, but the paper 1500 prints up the group NPI in box 24k although the individual NPI shows on the right loop, ie 2310B. Seems v 16 has a lot of beta like bugs, and Medisoft is already marketing v17.
It's still light years better than Relay and Revenue Management though. I got an error wrong serial number and the VAR refused to fix it without a "service contract" when it was an obvious EDI registration problem, not an application support problem.
Thanks.
CMV

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Gavin Walker
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Joined: Wed Apr 04, 2007 10:11 pm
Location: Springfield, MO
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Re: NPI group vs individual v16 problem

Post by Gavin Walker » Thu Aug 26, 2010 9:45 am

That should work. We will need to work directly with you and we'll need a support agreement to sort this out. It sounds like you recently purchased your upgrade from another VAR. At a minimum, you are supposed to get 30-days support with your purchase. We provide 60-days support with all purchases.

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