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We are having a recurring issue where we end up with a negative Account Total amount BUT the balance is 0. I have attached screen shots of the issue. The patient had a $25 balance which we adjusted off. Prior to adjusting the balance of $25 off, the balance was $25 and the account total was $0. There are no other cases for this patient.

The other factor for this patient was initially the balance was - 870 because of an incorrect adjustment. That adjustment was deleted and the $25 balance was then adjusted off. When you add up all the payments and adjustments they = the charges of $900 so why is the account total -25.

What exactly is the Account total derived from?

We fixed the problem by clicking on Account Total - this makes the account total = the balance - not sure why you would have to do this extra step, but at least it fixed it .

One way this can get off is by posting remits for a patient in Revenue Management while the same patient account is open in Medisoft. To correct this go to File -> File Maintenance and recalculate ALL balances. This can take a while, but it is highly recommended you do this before printing each batch of patient statements.

I am having the same issue and have done both of the suggested fixes, including recalculating the balances in File Maintenance. I can't even find where the negative balance is coming from to manually zero it out. Help!

Are you getting 2 adjustments from Medicare? If you don't enter the second adjustment correctly, then that can throw things off.