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dleto
- Posts: 10
- Joined: Mon Apr 30, 2018 2:41 pm
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by dleto » Tue Jun 05, 2018 11:19 am
We are having a recurring issue where we end up with a negative Account Total amount BUT the balance is 0. I have attached screen shots of the issue. The patient had a $25 balance which we adjusted off. Prior to adjusting the balance of $25 off, the balance was $25 and the account total was $0. There are no other cases for this patient.
The other factor for this patient was initially the balance was - 870 because of an incorrect adjustment. That adjustment was deleted and the $25 balance was then adjusted off. When you add up all the payments and adjustments they = the charges of $900 so why is the account total -25.
What exactly is the Account total derived from?
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Attachments
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- Medisoft balance problem.PNG (11.71 KiB) Viewed 8627 times
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- Medisoft balance problem 2.PNG (21.67 KiB) Viewed 8627 times
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dleto
- Posts: 10
- Joined: Mon Apr 30, 2018 2:41 pm
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by dleto » Tue Jun 05, 2018 12:24 pm
We fixed the problem by clicking on Account Total - this makes the account total = the balance - not sure why you would have to do this extra step, but at least it fixed it
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Gavin Walker
- Posts: 4626
- Joined: Wed Apr 04, 2007 10:11 pm
- Location: Springfield, MO
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Contact:
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by Gavin Walker » Wed Jun 06, 2018 7:51 am
One way this can get off is by posting remits for a patient in Revenue Management while the same patient account is open in Medisoft. To correct this go to File -> File Maintenance and recalculate ALL balances. This can take a while, but it is highly recommended you do this before printing each batch of patient statements.
Gavin Walker
Walker Tek Solutions, LLC
417-890-6777 x0
fax: 417-763-6386
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DUNNSCHIRO
- Posts: 6
- Joined: Fri Nov 08, 2019 10:20 am
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by DUNNSCHIRO » Tue Feb 16, 2021 2:25 pm
I am having the same issue and have done both of the suggested fixes, including recalculating the balances in File Maintenance. I can't even find where the negative balance is coming from to manually zero it out. Help!
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Gavin Walker
- Posts: 4626
- Joined: Wed Apr 04, 2007 10:11 pm
- Location: Springfield, MO
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Contact:
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by Gavin Walker » Thu Feb 18, 2021 5:45 pm
Are you getting 2 adjustments from Medicare? If you don't enter the second adjustment correctly, then that can throw things off.