negative balances
Posted: Tue Jun 05, 2018 11:19 am
We are having a recurring issue where we end up with a negative Account Total amount BUT the balance is 0. I have attached screen shots of the issue. The patient had a $25 balance which we adjusted off. Prior to adjusting the balance of $25 off, the balance was $25 and the account total was $0. There are no other cases for this patient.
The other factor for this patient was initially the balance was - 870 because of an incorrect adjustment. That adjustment was deleted and the $25 balance was then adjusted off. When you add up all the payments and adjustments they = the charges of $900 so why is the account total -25.
What exactly is the Account total derived from?
The other factor for this patient was initially the balance was - 870 because of an incorrect adjustment. That adjustment was deleted and the $25 balance was then adjusted off. When you add up all the payments and adjustments they = the charges of $900 so why is the account total -25.
What exactly is the Account total derived from?