I signed up for Billflash and am attempting to send two statements as a test run. I go through the Statement Management/Create Statements and they both show up as Ready to Send. The next screen is set to "Electronic" and the Billflash standard statement is populated. I hit OK and I always get the message "There are no statements to be printed using the filters specified."
I have tried leaving all the filters blank, only putting in the patients name, changing the dates, etc. Obviously I have missed checking off something somewhere that will allow these statements to be generated.
Is there some easy fix you can think of that I'm doing wrong?
Thanks in advance!
Edit to Add: I changed the report type to "Remainder" instead of "Standard and if the patient's insurance has paid, it creates the statement correctly. If the patient's insurance made no payment, then it only showed charge for Day 1 of a 10 day hospital stay - charging $300 instead of $2500.
I don't know what I'm doing wrong.