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PostPosted: Mon Jun 27, 2016 5:35 pm 
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Joined: Thu Dec 03, 2015 7:36 pm
Posts: 55
Just tried to print my paper claims to pdf (Medisoft Ver 19) and nothing happened, but it did change the status 1 to Sent>

I tried Selecting them and hitting Reprint Claim and after it asks for the layout and to Preview it, it gives me this error:
"Canvas does not allow drawing"

I tried just reprinting one at a time, and I get this error:
"Stream Write Error"

This no matter what claim print layout I choose.

Have never seen this before and printing paper claims worked last time I used it which was last week. Any ideas?


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PostPosted: Tue Jun 28, 2016 1:31 pm 
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Joined: Wed Apr 04, 2007 10:11 pm
Posts: 4129
Location: Springfield, MO
I would guess that there must be something wrong with your PDF printer. Try installing another PDF printer driver and set that to be your default printer and restart Medisoft.

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Gavin Walker
Walker Tek Solutions, LLC
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PostPosted: Tue Jun 28, 2016 1:49 pm 
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Joined: Thu Dec 03, 2015 7:36 pm
Posts: 55
It is not letting me get to Print to PDF option yet.

AFter I select the layout, the box says Printing Progress.... then quickly switches to
"CAnvas does not allow Drawing"

How can I get to the print option to even try a new PDF printer?


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PostPosted: Tue Jun 28, 2016 2:21 pm 
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Joined: Wed Apr 04, 2007 10:11 pm
Posts: 4129
Location: Springfield, MO
I am guessing there is something about the default printer that Medisoft doesn't like. In Control Panel, right-click on the PDF printer and select Set as Default. Then restart Medisoft.


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PostPosted: Tue Jun 28, 2016 4:23 pm 
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Joined: Thu Dec 03, 2015 7:36 pm
Posts: 55
That worked!

Thank you, GAvin!


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