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Revenue Mgmt Edit Issue

Posted: Tue Apr 19, 2016 12:12 pm
by ProCareSabrina
I use Medisoft ver 19 SP1

When using Revenue Mgmt to send electronic claims, the Claims Edit scrubber lists the Errors and Warnings it finds. Usually I can fix or override them, if necessary, by clicking on the Send check box anyway.

I have encountered a couple times where suddenly (?) I am unable to click OR unclick the Send checkbox! It is happening again.

Any thoughts as to why and what I can do to reset this issue? Is it an update? Please help! Thank you in advance!

Re: Revenue Mgmt Edit Issue

Posted: Tue Apr 19, 2016 12:33 pm
by ProCareSabrina
**UPDATE**

There is an available Claims Editor Update that has not yet been installed. I think that will fix the issue. Just waiting on my IT dept to do the update on the server when everyone is out. Will keep you posted if this fixes the issue. Thanks!

Re: Revenue Mgmt Edit Issue

Posted: Wed Apr 20, 2016 10:14 am
by ProCareSabrina
**SECOND UPDATE**

The Claims Editor Update DID NOT help my issue! Any suggestions on why I cannot select/deselect which claims to send forward from the initial Revenue Mgmt claims scrubber?

Please help!

Re: Revenue Mgmt Edit Issue

Posted: Wed Apr 20, 2016 11:17 am
by Andrew
How are you opening Revenue Management?

Re: Revenue Mgmt Edit Issue

Posted: Wed Apr 20, 2016 11:20 am
by ProCareSabrina
In the Claims Management window in Medisoft, the clicking the Print/Send button, selecting Electronic - then my REvenue Management - CLAIMS window opens for me to Select, check claims and Send.

Re: Revenue Mgmt Edit Issue

Posted: Wed Apr 20, 2016 1:15 pm
by Andrew
Try going to activities and then RM on the bottom. See if that changes anything.

Re: Revenue Mgmt Edit Issue

Posted: Wed Apr 20, 2016 1:23 pm
by ProCareSabrina
Andrew wrote:Try going to activities and then RM on the bottom. See if that changes anything.

It did not change anything, Andrew. :(

Re: Revenue Mgmt Edit Issue

Posted: Wed Apr 20, 2016 1:58 pm
by Andrew
Is this Basic, Advanced, or Net Pro?

Re: Revenue Mgmt Edit Issue

Posted: Wed Apr 20, 2016 2:15 pm
by ProCareSabrina
Andrew wrote:Is this Basic, Advanced, or Net Pro?
I'm sorry, that is not ringing any bells with me. Where would I find that out? I know i'm ver 19 for Medisoft and my Revenue Mgmt says ver 3.1914.15293.382 Does that help any?

If it makes you feel any better, my boss actually made a call into MedTech's Support and i'm awaiting a call back to discuss this today.

Re: Revenue Mgmt Edit Issue

Posted: Wed Apr 20, 2016 3:20 pm
by Andrew
That is no problem Sabrina. I am the tech on that so I will call you when I get a chance.

Re: Revenue Mgmt Edit Issue

Posted: Wed Jun 08, 2016 3:11 pm
by ProCareSabrina
Hello again!

I'm having the same issue all over again. This is also after an update last night, I don't know if the 2 are connected.

Last time we discussed this, Andrew removed edits except for common allowed us to manually check claims. I have confirmed there are no new edits added, but I still cannot uncheck a claim within the REvenue Mgmt window.

Anything else I can do besides call you guys again?

Re: Revenue Mgmt Edit Issue

Posted: Wed Jun 08, 2016 4:30 pm
by Andrew
Did you use the print send method or the Activities method to open RM?

Re: Revenue Mgmt Edit Issue

Posted: Wed Jun 08, 2016 4:33 pm
by Andrew
Did you use the print send method or the Activities method to open RM?

Re: Revenue Mgmt Edit Issue

Posted: Wed Jun 08, 2016 4:38 pm
by ProCareSabrina
Both. Neither allowed me to uncheck the box.

I started with the Print Send. When that didn't work, I closed out of everything and tried it again thru Activities.

Re: Revenue Mgmt Edit Issue

Posted: Thu Jun 09, 2016 8:40 am
by Andrew
Have you checked for RM updates. Also try restarting the computer. I have seen this issue before and it seems to be random.