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Claim is not created

Posted: Wed Dec 09, 2015 4:08 pm
by ytyutyunik
I have a claim ready to send to Cigna. When I send it in revenue management it doesn't show up.

Re: Claim is not created

Posted: Wed Dec 09, 2015 5:37 pm
by Gavin Walker
Is the media type set to electronic or paper?

Re: Claim is not created

Posted: Thu Dec 10, 2015 3:11 pm
by ytyutyunik
electronic

Re: Claim is not created

Posted: Thu Dec 10, 2015 4:01 pm
by ytyutyunik
It has to do with the insurance setting. Although I checked everything.

Re: Claim is not created

Posted: Thu Dec 10, 2015 5:47 pm
by Gavin Walker
Is the receiver setup on the insurance?

Re: Claim is not created

Posted: Fri Dec 11, 2015 4:40 pm
by ytyutyunik
yes

Re: Claim is not created

Posted: Thu Dec 17, 2015 4:33 pm
by ytyutyunik
The claim is not created only for one specific Cigna
P O Box 188061
Chattanooga, Tn
for the other address it's all fine.

Re: Claim is not created

Posted: Thu Dec 17, 2015 5:39 pm
by Gavin Walker
Is payer responsibility set on the charge? Run a Bill/Payment Status report and see what that shows.

Re: Claim is not created

Posted: Wed Dec 30, 2015 1:00 pm
by ytyutyunik
I ran a report, but I don't see payer's responsibility

Re: Claim is not created

Posted: Mon Jan 04, 2016 4:20 pm
by Gavin Walker
You have something setup that is causing charge to be non-billable to insurance. Is Cash Case marked on the Case? If you do, then un-check that and click Update All in Transaction Entry.