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 Post subject: Claim is not created
PostPosted: Wed Dec 09, 2015 4:08 pm 
I have a claim ready to send to Cigna. When I send it in revenue management it doesn't show up.


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 Post subject: Re: Claim is not created
PostPosted: Wed Dec 09, 2015 5:37 pm 
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Joined: Wed Apr 04, 2007 10:11 pm
Posts: 4129
Location: Springfield, MO
Is the media type set to electronic or paper?

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Gavin Walker
Walker Tek Solutions, LLC
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 Post subject: Re: Claim is not created
PostPosted: Thu Dec 10, 2015 3:11 pm 
electronic


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 Post subject: Re: Claim is not created
PostPosted: Thu Dec 10, 2015 4:01 pm 
It has to do with the insurance setting. Although I checked everything.


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 Post subject: Re: Claim is not created
PostPosted: Thu Dec 10, 2015 5:47 pm 
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Joined: Wed Apr 04, 2007 10:11 pm
Posts: 4129
Location: Springfield, MO
Is the receiver setup on the insurance?


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 Post subject: Re: Claim is not created
PostPosted: Fri Dec 11, 2015 4:40 pm 
yes


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 Post subject: Re: Claim is not created
PostPosted: Thu Dec 17, 2015 4:33 pm 
The claim is not created only for one specific Cigna
P O Box 188061
Chattanooga, Tn
for the other address it's all fine.


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 Post subject: Re: Claim is not created
PostPosted: Thu Dec 17, 2015 5:39 pm 
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Joined: Wed Apr 04, 2007 10:11 pm
Posts: 4129
Location: Springfield, MO
Is payer responsibility set on the charge? Run a Bill/Payment Status report and see what that shows.


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 Post subject: Re: Claim is not created
PostPosted: Wed Dec 30, 2015 1:00 pm 
I ran a report, but I don't see payer's responsibility


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 Post subject: Re: Claim is not created
PostPosted: Mon Jan 04, 2016 4:20 pm 
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Joined: Wed Apr 04, 2007 10:11 pm
Posts: 4129
Location: Springfield, MO
You have something setup that is causing charge to be non-billable to insurance. Is Cash Case marked on the Case? If you do, then un-check that and click Update All in Transaction Entry.


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