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Hello,

I am confused on an issue I have had when transmitting claims with the new ICD-10 codes. Zirmed is the clearing house this office uses.

Initially, the first batch submitted with ICD-10 codes rejected every claim. Upon editing (in Zirmed), the claims had the "ICD-9" box selected, instead of "ICD-10". I had to manually edit each claim to select the "ICD-10" box, because the ICD-10 codes were used in the claims. In doing this, the claims were processed and submitted successfully. I called Zirmed and was told the problem was somewhere in Medisoft. I searched under "Medisoft Help" and found instructions on changing the ICD-10 effective date for every insurance carrier, and updated accordingly. Upon submitting the next batch of claims, I ran into the same issue. What else needs to be done in Medisoft for the claims to go out as ICD-10?

I called MedTech, but was referred here; my boss will not permit anyone outside of the office to access our data, so instructions on how to fix this issue would be greatly appreciated!

Thank you!

Madison
Insurance & Billing
Alan D. Row M.D., P.A.

This question has been asked dozens of times since 10/1. Do a Search. Either your iGuide is setup wrong or your ICD-10 cut-over date is not set in the insurance record. I suppose we could do a one on one training at $125 per hour and show you how we would set this up in the tutorial database and then hopefully you can do the same thing in your live database.