Version 19CMS electronic filling problem

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ananova021
Posts: 1
Joined: Thu Aug 27, 2015 10:35 am

Version 19CMS electronic filling problem

Post by ananova021 » Thu Aug 27, 2015 10:54 am

Hello,

I ungraded last year to the new 19 version of medisoft for ICD10 conversion. We spent over $1000 on software and I was told throught the company I got it from, that I was not going to have any issues. Well, the company I come to find out it was sold and I am unable to get any technical support unless I spend $630 (I am not happy with them)
I went to test my file with the clearing house and everything seems to be good...EXCEPT...that when i export my file to them I loose the number (0) on box number 21. I can print it without a problem and everything shows fine. My clearing house told me that I need to contact my software company...

Thank you for your help,

Ana

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Gavin Walker
Posts: 4625
Joined: Wed Apr 04, 2007 10:11 pm
Location: Springfield, MO
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Re: Version 19CMS electronic filling problem

Post by Gavin Walker » Tue Sep 01, 2015 12:28 am

It sounds like you are doing print image claims. You need to switch to submit claims in ANSI 5010 format. We charge $150 to set this up for ANY clearinghouse for the first practice to new customers. Private message me your contact information if you want to do this.
Gavin Walker
Walker Tek Solutions, LLC
417-890-6777 x0
fax: 417-763-6386

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