Enter your billing questions or comments here.
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ytyutyunik
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by ytyutyunik » Tue Aug 11, 2015 12:53 pm
Running a report for a patient reminder. I get this message:
There are no statements to be printed using he filters specified.
I ran file maintenance, nothing helped.
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Gavin Walker
- Posts: 4626
- Joined: Wed Apr 04, 2007 10:11 pm
- Location: Springfield, MO
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Contact:
Post
by Gavin Walker » Tue Aug 11, 2015 1:08 pm
Running the report from Statement Management window or off the Reports menu?
Gavin Walker
Walker Tek Solutions, LLC
417-890-6777 x0
fax: 417-763-6386
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ytyutyunik
Post
by ytyutyunik » Tue Aug 11, 2015 2:21 pm
Report menu
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Gavin Walker
- Posts: 4626
- Joined: Wed Apr 04, 2007 10:11 pm
- Location: Springfield, MO
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Contact:
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by Gavin Walker » Tue Aug 11, 2015 5:12 pm
Go to Reports -> Custom Report List -> Remainder Statement Troubleshooter
What does that report tell you?
Gavin Walker
Walker Tek Solutions, LLC
417-890-6777 x0
fax: 417-763-6386
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ytyutyunik
Post
by ytyutyunik » Wed Aug 12, 2015 11:23 am
it's shows reminder, insurance 1 paid True, Ins2 Paid false
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Gavin Walker
- Posts: 4626
- Joined: Wed Apr 04, 2007 10:11 pm
- Location: Springfield, MO
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Contact:
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by Gavin Walker » Thu Aug 13, 2015 2:58 pm
Secondary insurance must pay and mark their payment complete. If you no longer have secondary insurance on this case, then go to Transaction Entry and click Update All.
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ytyutyunik
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by ytyutyunik » Mon Aug 17, 2015 4:28 pm
There was no secondary insurance payment. I updated transaction Entry and it didn't help.
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Gavin Walker
- Posts: 4626
- Joined: Wed Apr 04, 2007 10:11 pm
- Location: Springfield, MO
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Contact:
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by Gavin Walker » Wed Aug 19, 2015 1:04 pm
If you run the Bill Payment Status report, what does that show?
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ytyutyunik
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by ytyutyunik » Thu Aug 20, 2015 2:33 pm
It gives me a balance for each patient including the one I try running patient reminder report.
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Gavin Walker
- Posts: 4626
- Joined: Wed Apr 04, 2007 10:11 pm
- Location: Springfield, MO
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Contact:
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by Gavin Walker » Thu Aug 20, 2015 3:33 pm
Yes, but something prints in the column for Policy 1, 2, 3, and Guarantor. What prints in each column?
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ytyutyunik
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by ytyutyunik » Thu Aug 20, 2015 4:50 pm
Policy 1 -payment amount
policy 2- the date when the payment was posted
Guarantor- not billed
Adjustment adjustment amount
Balance- Remainder
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Gavin Walker
- Posts: 4626
- Joined: Wed Apr 04, 2007 10:11 pm
- Location: Springfield, MO
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Contact:
Post
by Gavin Walker » Mon Aug 24, 2015 4:09 pm
OK, so this report is telling you the date the secondary insurance was billed. You'll need to enter the payment and mark it complete even if it was a $0.00 payment.