Reminder statement

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ytyutyunik

Reminder statement

Post by ytyutyunik » Tue Aug 11, 2015 12:53 pm

Running a report for a patient reminder. I get this message:
There are no statements to be printed using he filters specified.
I ran file maintenance, nothing helped.

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Gavin Walker
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Re: Reminder statement

Post by Gavin Walker » Tue Aug 11, 2015 1:08 pm

Running the report from Statement Management window or off the Reports menu?
Gavin Walker
Walker Tek Solutions, LLC
417-890-6777 x0
fax: 417-763-6386

ytyutyunik

Re: Reminder statement

Post by ytyutyunik » Tue Aug 11, 2015 2:21 pm

Report menu

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Gavin Walker
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Re: Reminder statement

Post by Gavin Walker » Tue Aug 11, 2015 5:12 pm

Go to Reports -> Custom Report List -> Remainder Statement Troubleshooter

What does that report tell you?
Gavin Walker
Walker Tek Solutions, LLC
417-890-6777 x0
fax: 417-763-6386

ytyutyunik

Re: Reminder statement

Post by ytyutyunik » Wed Aug 12, 2015 11:23 am

it's shows reminder, insurance 1 paid True, Ins2 Paid false

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Gavin Walker
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Re: Reminder statement

Post by Gavin Walker » Thu Aug 13, 2015 2:58 pm

Secondary insurance must pay and mark their payment complete. If you no longer have secondary insurance on this case, then go to Transaction Entry and click Update All.

ytyutyunik

Re: Reminder statement

Post by ytyutyunik » Mon Aug 17, 2015 4:28 pm

There was no secondary insurance payment. I updated transaction Entry and it didn't help.

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Gavin Walker
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Re: Reminder statement

Post by Gavin Walker » Wed Aug 19, 2015 1:04 pm

If you run the Bill Payment Status report, what does that show?

ytyutyunik

Re: Reminder statement

Post by ytyutyunik » Thu Aug 20, 2015 2:33 pm

It gives me a balance for each patient including the one I try running patient reminder report.

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Gavin Walker
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Re: Reminder statement

Post by Gavin Walker » Thu Aug 20, 2015 3:33 pm

Yes, but something prints in the column for Policy 1, 2, 3, and Guarantor. What prints in each column?

ytyutyunik

Re: Reminder statement

Post by ytyutyunik » Thu Aug 20, 2015 4:50 pm

Policy 1 -payment amount
policy 2- the date when the payment was posted
Guarantor- not billed
Adjustment adjustment amount
Balance- Remainder

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Gavin Walker
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Re: Reminder statement

Post by Gavin Walker » Mon Aug 24, 2015 4:09 pm

OK, so this report is telling you the date the secondary insurance was billed. You'll need to enter the payment and mark it complete even if it was a $0.00 payment.

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