Enter your billing questions or comments here.
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heatherevans
- Posts: 3
- Joined: Mon Aug 04, 2014 1:09 pm
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by heatherevans » Mon Aug 04, 2014 1:20 pm
I am having problems with a lot of my patients that I'm trying to post through EFT being listed as "unknown". Is there a setting that I need to change in order for Medisoft to recognize it?
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Gavin Walker
- Posts: 4626
- Joined: Wed Apr 04, 2007 10:11 pm
- Location: Springfield, MO
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Contact:
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by Gavin Walker » Mon Aug 04, 2014 2:46 pm
Are you talking about posting an electronic remittance advice with Revenue Management?
Gavin Walker
Walker Tek Solutions, LLC
417-890-6777 x0
fax: 417-763-6386
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heatherevans
- Posts: 3
- Joined: Mon Aug 04, 2014 1:09 pm
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by heatherevans » Mon Aug 04, 2014 3:26 pm
Yes. Normally I don't have problems too much with posting the 835 EFT's through Revenue Management, but lately, it's not recognizing a lot of the patients so I have to assign each patient and the line item.
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Gavin Walker
- Posts: 4626
- Joined: Wed Apr 04, 2007 10:11 pm
- Location: Springfield, MO
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Contact:
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by Gavin Walker » Mon Aug 04, 2014 4:47 pm
Do you also submit your claims with Revenue Management or where these paper or print-image claims?
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heatherevans
- Posts: 3
- Joined: Mon Aug 04, 2014 1:09 pm
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by heatherevans » Mon Aug 04, 2014 5:04 pm
it's mixed. Some of them go on paper to the same carrier that have electronic. It looks like the ones that all went on paper are the ones that are "unknown".
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Gavin Walker
- Posts: 4626
- Joined: Wed Apr 04, 2007 10:11 pm
- Location: Springfield, MO
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Contact:
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by Gavin Walker » Mon Aug 04, 2014 8:25 pm
Using the report designer, try changing box 26 to print just the claim number.