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PostPosted: Fri Feb 17, 2017 4:27 am 
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Joined: Mon Dec 19, 2016 4:23 am
Posts: 12
Hi,

We have many denials and we are working on those. When we resubmit the claims using Revenue management, payer reports duplicate service entry.

Do we need to delete the existing claim and file a new claim or something is to be added in EDI notes?

Thanks
Rajendra Prasad


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PostPosted: Fri Feb 17, 2017 2:23 pm 
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Joined: Wed Apr 04, 2007 10:11 pm
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Location: Springfield, MO
That simply means that the payer has received the claim twice. You should have received the real eob from the payer from the first claim that you submitted. If you do not have it, then you'll need to request the eob again from the payer or maybe your clearinghouse can reload it again if it was electronic.

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Walker Tek Solutions, LLC
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PostPosted: Sat Feb 18, 2017 8:52 am 
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Posts: 12
We have received first claim EOB and payment was denied. That is the reason we are correcting the claim and resubmitting it. On subsequent submit using Revenue Management, it is declared as duplicate. How do we tell the payer that this is reworked claim using revenue management.


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PostPosted: Sat Feb 18, 2017 1:01 pm 
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Location: Springfield, MO
In Claim Management, edit the claim and set the Frequency Type to 7. Then on the Case go to the Medicaid and Tricare tab and enter the Resubmission Number and/or Original Reference Number if applicable.


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PostPosted: Mon Feb 20, 2017 1:00 pm 
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Joined: Mon Dec 19, 2016 4:23 am
Posts: 12
Thanks for the info and that help us a lot.

Can we use the same procedure for partially paid claim as well? I mean, if some of the service line is paid and some are denied, can we use the same procedure?


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PostPosted: Mon Feb 20, 2017 2:08 pm 
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Location: Springfield, MO
Yes you can but you will need to resend the entire claim and not just the line items that were denied.The payer will likely take back the payment they initially gave you and then send a payment based on the new claim.


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PostPosted: Tue Nov 28, 2017 12:12 pm 
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Joined: Sat Oct 03, 2015 10:37 am
Posts: 23
we have the same problem, but there is no EOB it just says Duplicate claims from the clearing house, call the clearing house ?
Also one of the vaccines requiring 2 NDC codes (pentacel) how do we enter it ?
Thanks
Usha


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PostPosted: Thu Nov 30, 2017 9:30 am 
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Location: Springfield, MO
What did you have entered for the Claim Frequency Type?


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