Changing Balance Responsibility

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tonymurrieta
Posts: 8
Joined: Fri Oct 06, 2017 10:55 am

Changing Balance Responsibility

Post by tonymurrieta » Fri Feb 09, 2018 12:27 pm

Hi Walker,

Thanks for helping me out and everyone else on here... Can you tell me how we can change the responsibility of the remaining balance from Pt too 2nd Ins. Since it seemed it skipped it... I go into the Ledger F7 and it states its under pt resp. and wont let me change, it lets me click on Secondary Insurance Resp. but nothing happens. I update all and nothing either. The issue is some of these accounts where being clicked as Complete in error, some are getting 0.00 pays and getting checked completed in error. So what's the easiest way to know that it actually changed to 2ndary and will bill 2ndary?

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Gavin Walker
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Location: Springfield, MO
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Re: Changing Balance Responsibility

Post by Gavin Walker » Sun Feb 11, 2018 6:00 pm

It sounds like you need to delete the payment from the secondary payer or at least unmark the complete box when you go to apply the payment.
Gavin Walker
Walker Tek Solutions, LLC
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417-890-6777

tonymurrieta
Posts: 8
Joined: Fri Oct 06, 2017 10:55 am

Re: Changing Balance Responsibility

Post by tonymurrieta » Tue Feb 20, 2018 5:20 pm

Thank You!

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